Frequently Asked Questions
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Our Warranty

My bottle has a rattling sound

If you notice a rattling sound coming from your bottle, it is likely due to a small metal disc located between the double walls of the bottle. This disc plays a role in creating the vacuum insulation that keeps your beverage at the desired temperatur

My bottle is not keeping insulation

If you are experiencing difficulties with the insulation of your bottle and it is not effectively keeping your beverage at the desired temperature, we apologize for the inconvenience. Here are a few steps you can take to troubleshoot the issue:. If y

My lid is broken. Can I get a new one?

If you have encountered any issues with the cap of your bottle, such as leaking or defects resulting from the manufacturing process, you may be eligible for a warranty replacement. Our warranty covers caps that exhibit such issues from the time of pu

My bottle has a rough or uneven weld

On occasion, the welds around our bottle’s rims can feel rough. If your bottle has a rough or uneven rim, you are eligible for a replacement if the item was purchased from an authorized seller. Please click here to see our warranty requirements and f

Is my bottle covered under warranty?

We know that Manna Hydration is the highest quality double wall vacuum insulated bottle available. Effectively immediately, the Manna warranty will pertain only to items purchased at authorized retail locations and websites or from the Manna website