My bottle is not keeping insulationUpdated 2 years ago

If you are experiencing difficulties with the insulation of your bottle and it is not effectively keeping your beverage at the desired temperature, we apologize for the inconvenience. Here are a few steps you can take to troubleshoot the issue:

1. Check the lid seal: Ensure that the lid is securely tightened and that the seal is properly in place. A loose or damaged seal can compromise the insulation capabilities of the bottle.
2. Clean the bottle: Sometimes, residue or buildup on the interior of the bottle can affect its insulation. Clean the bottle thoroughly with warm soapy water, including the lid, to remove any potential contaminants.
3. Pre-warm or pre-chill the bottle: If you are trying to keep your beverage hot or cold for an extended period, consider pre-warming or pre-chilling the bottle before filling it. This can help optimize its insulation performance. 
4. Avoid extreme temperatures: Exposure to extreme heat or cold can impact the insulation properties of the bottle. Try to avoid leaving the bottle in direct sunlight or exposing it to extreme temperature conditions.

If you have tried the above steps and the insulation issue persists, we recommend reaching out to our customer service team. They will be able to assist you further, assess your situation, and determine if your bottle is eligible for a warranty replacement or any other appropriate solution.