Frequently Asked Questions
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Orders and Shipping

I placed the wrong address at checkout, can I have my order reshipped?

Regrettably, it is not possible to modify the shipping address once an order has been shipped. If you require a change in the delivery address, you have a couple of options:. It's important to note that the available options may vary depending on the

Can I cancel or make changes to an order once it is placed?

Unfortunately, we are unable to add items to an order that has already been placed. However, we do have the capability to remove items from an order as long as it has not been processed or shipped. If you would like to remove an item from your order,

My tracking is lost/stalled

We understand that the current circumstances may result in slower mail delivery and potential delays. We appreciate your patience and understanding during this time. If you have received a tracking number for your order and it has not shown any movem

My order has not processed and it's been more than five business days

We apologize for any inconvenience caused. If you have concerns about your order or need to address any issues, please reach out to us as soon as possible. Our team is dedicated to fulfilling your order promptly and wants to ensure that it is process

My order says delivered but I have not received my item

Please wait 24 hours after the item shows delivered. On rare occasions, carriers will deliver a day later. If you still have not received your item after this time frame please contact us.

How long do order take to process and ship?

Our orders take about 1-3 business days to process, but usually ship within 24 hours.

Do you ship internationally?

At the moment, our shipping services are limited to the United States and Canada. We currently ship to Canada, but we do not offer international shipping to other countries. However, we are actively working on expanding our shipping capabilities and

Can I get my order shipped to a PO Box?

Regrettably, we are unable to ship to PO Boxes at this time. We apologize for any inconvenience this may cause. To ensure a smooth and reliable delivery process, we require a physical address for shipping. Please provide a valid residential or commer